Question 1

How long will it take to receive care?

Accepted Answer

We usually provide services within an hour after you contact us but it depends on how busy it is on the day.
Please ask our health consulting desk.

Question 2

What kind of symptoms/illnesses do you take care of?

Accepted Answer

symptoms respiratory infectious diseases 
including Influenza Covid-19,
Stomach discomfort, Headaches, Allergies, Heat stoke, 
Mild injuries and burns, all kinds of conditions.

Question 3

Are pediatric online visits available?Are pediatric online visits available?

Accepted Answer

We have some pediatricians present on our team, please inform us in advance

Question 4

How do I pay?

Accepted Answer

The total cost*1 can be settled by credit card on board the multipurpose car after the arrival and medical examination.

*1...Settlement of the cost of medical examination - prescription issuance, medication and medication delivery, additional transportation costs, and, if necessary, the cost of medication for more than 6 days.

when you make a reservation.
Most of insurance covers our medical care as well.

Calculated at 165 yen to the dollar.

Question 5

What do we do when we do not speak Japanese?

Accepted Answer

English speaking staff are available. We can provide services over 20 languages as well. Please let us know that you need language assistance when you make a reservation.

Question 6

Could you refer me to other medical facilities?

Accepted Answer

We are in cooperation with many other medical facilities. If required, referral letters can be issued.

Question 7

Will my privacy be protected?

Accepted Answer

We will protect your privacy under all cost.
Private information and contents of the service you have received will not be revealed to a third party without your consent.

Question 8

Is everything available on remote islands?

Accepted Answer

We can visit any place on the main island for medical care. We can also visit remote islands as long as they have bridges and are accessible by car.

FAQ